“If you are entitled to a refund then we will refund the price of the item(s)
purchased, along with the cost of initial delivery. The cost of returning goods to
us is the consumers’ responsibility.
Ambient goods
You have the right to cancel a contract within 14 days without giving a reason.
The cancellation period will expire after 14 days from the date of delivery.
To exercise the right to cancel, you must inform us of your decision by a clear
statement (e.g. a letter sent by post, or email).
To meet the cancellation deadline, it is sufficient for you to send your
communication concerning your exercise of the right to cancel before the
cancellation period has expired.
If the goods received are not satisfactory then please contact us directly at
sales@chcraw.co.uk to discuss and arrange for a refund or replacement. Your
statutory rights are unaffected.
To cancel your contract please write to us or email us on the details below.
Template information to be complete and sent in your letter or email is included
below.
“To CHC
18 Charles Wood Road
Rashes Green Ind Est
Dereham
NR191SX
sales@chcraw.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the
following goods.
Order reference number,
Ordered on/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper).
Date
[*] Delete as appropriate.”
Frozen goods
As frozen foods are unable to re-enter the supply chain if returned, they are
exempt from the 14-day right to cancel. However, if the goods received are not
satisfactory then please contact us directly at sales@chcraw.co.uk to discuss and
arrange for a refund or replacement. Your statutory rights are unaffected.”
