At CHC, Your satisfaction with the products you receive from us. As well as the service you receive is our first priority. If you are not completely satisfied with either of the above, please could you contact us via email sales@chcraw.co.uk or by phone on 07884042514. Please include details of the product that you are not happy with and the reason for this. We may request further information from you regarding your complaint. If a fault is agreed on our part, and/or a refund, credit or discount is agreed, we will endeavour to refund you within 7 business days. We reserve the right to do a full investigation of the complaint and will endeavour to resolve it amicably.